Governance Masters, if you want to be the Customer of Choice


Customer of choice

One of the most important themes within Governance Masters is the motto ‘to become the customer of choice’.

More and more companies are actively digitizing their business processes but have also outsourced their entire IT function. The IT department therefore plays an increasing role in governance. How can you make sure that you are the first to benefit from the latest innovative developments within IT? IT departments generate maximum business value if they are the 'customer of choice' within their IT ecosystem.

In order to take advantage of the innovative strength of IT suppliers, the customer must be ‘on top of mind’ with these IT suppliers. Governance Masters has specialized in helping its customers to obtain this position.




"I had the pleasure of working with Arno during his time at Albert Heijn, where he was managing the relations with strategic IT partners. Arno was very much aware that the magic sauce that makes a complext IT eco-system work is collaboration. With his structered. calm, open, yet insistent and goal-oriented way of working, Arno was driving this collaboration to the next level."

Frank Ihnen, Senior Engagement Manager bei Infosys


“I have seen the processes and methods behind governancemasters implemented in a complex multi-supplier environment and it provides a structure in which vendors either individually or in a community can become partners , aligned to the same goals, managed in a structured way and therefore become more effective.  It works. The “customer of choice” objective is a competitive advantage for any organisation with any level of reliance on suppliers.”

Danny Rappaport, Client Engagement Manager Wipro Technologies


"In my Commercial Contract Manager role at HP I've worked a few years in close collaboration with Arno in his capacity as Ahold's  Contract and Vendor Manager. I have been enormously impressed by Arno's high work ethics, passion for work and people around him. His impressive knowledge of the IT industry combined with his excellent communication and people skills was a great asset while negotiating major deals. Despite the fact that Arno is a tough negotiator, he always seeks a fair solution for all parties making the customer he represents become 'the customer of choice'. It was a pleasure working with Arno and I wish him best of luck in his future endeavors!"

Magdalena Polak, Legal Counsel & Legal - Account Support Hewlett Packard Enterprise